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If you would like to discuss your question with a member of our friendly team, call us on the number below (Monday to Friday, 9am to 5pm).

NewForest

<p>Anyone with an account is automatically enrolled.</p>

Anyone with an account is automatically enrolled.

Who Can Join?

Rewards

How do I return my items?

How do I exchange an item? (UK orders)

How do I return an item from overseas?

I wish to exchange for an item of different value

My item is faulty or damaged, how do I return it?

Who covers the cost of returning my items?

What items can I return?

The returns portal doesn't recognise my order number or email address

Returns

How do I know if an item in stock?

Can I change or cancel my order?

I've not received an order confirmation?

How do I track my order?

How do I return an item?

Where is my order?

My Tracking has not updated?

Age Restricted Goods Policy

Orders

Last order dates for Christmas Delivery

What are my delivery options?

How long does delivery take?

Do you ship overseas?

What happens if I am not in to accept delivery (UK)?

Customs and import fees

Can I Click and Collect from your warehouse?

Disputed delivery

Items out of stock

Age Restricted Items

Delivery

Out of Stock items

Where can I find size guides?

How do I purchase a gift card

New Forest Heated Gilet Instructions

Age Restricted Goods (eg Knives) Policy

Products and Stock

Do I need to create an account?

How do I create an account?

Can I change my email address?

How do you unsubscribe from newsletter emails?

Account

What payment methods do you accept?

Do you accept bank transfers or cheques?

I have not received my refund for my return?

Gift Cards

Payments

Do you have a shop?

Do you offer Click and Collect?

Can I exchange at your Warehouse?

Shop

What is NFC Rewards?

How do I redeem my points?

When will my points be available to spend?

How do I claim Free Express Delivery?

What are pending points?

How does refer a friend work?

How do birthday points work?

Do returns affect my points?

How do I enter the next tier?

How long does NFC rewards run for?

My points haven’t been added to my account / I'm missing points

Can I redeem points and use a voucher/discount at the same time?

Why have I moved down a tier?

Why did my account balance go down?

Terms and Conditions

Who is Klarna?

How does Pay in 3 instalments work?

Can I have multiple Pay in 3 instalments orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t pay for my order on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods

What happens if I cancel or return my order?

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

Klarna

Who Can Join?Updated 14 days ago