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The returns portal doesn't recognise my order number or email addressUpdated a month ago

You must use the email address that was used to place the order on our return portal. If your order was an exchange you will need to enter the exchange order number. This is usually the original order number with SW- in front of it. Your order number can be found on your email confirmation or on the shipping label on your parcel, it is at the bottom of the label under 'customer reference'

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