The returns portal doesn't recognise my order number or email addressUpdated 3 months ago
Your order number can be found on your email confirmation or on the shipping label on your parcel, it is at the bottom of the label under 'customer reference'
If your order was an exchange it may have 'EXC-' before the numbers, this will need to be entered
For example, if your original order number was 3552106 then your exchange order may be EXC-3552106-1