My points haven’t been added to my account / I'm missing pointsUpdated 14 days ago

First, make sure to check your 'Pending' points in your account. They’ll stay there for 14 days from the date of your purchase.

If you’ve redeemed points at checkout but changed your mind, be sure to remove the points from your checkout. It can take up to an hour for the points to return, and they’ll appear in the 'Unclaimed Rewards' section of your account.

If your points aren't showing as pending or live, please contact us with your recent order number(s) or the details of the actions you’ve completed to earn points.