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How do I return my items?Updated 3 months ago

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Refunds and exchanges are typically processed on the same day that the items arrive.

Any unwanted product must be returned within 28 days from the moment your New Forest order is delivered. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return. We use Royal Mail as our return delivery agent. Items need to be dropped off at a Post Office. Alternatively you can arrange to have the parcel collected from you by Royal Mail. Please visit the Royal Mail website for further details.

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