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If you would like to discuss your question with a member of our friendly team, call us on the number below (Monday to Friday, 9am to 5pm).

NewForest

<p>Your points are valid for 12 months from the date of issue, after this time they will be removed from your account.</p>

Your points are valid for 12 months from the date of issue, after this time they will be removed from your account.

Do my points expire

Rewards

How do I return my items?

How do I exchange an item?

I wish to exchange for an item of different value

Christmas Returns

How do I return an item from overseas?

My item is faulty or damaged, how do I return it?

Who covers the cost of returning my items?

What items can I return?

The returns portal doesn't recognise my order number or email address

Returns

How do I know if an item in stock?

Can I change or cancel my order?

I've not received an order confirmation?

How do I track my order?

How do I return an item?

Where is my order?

My Tracking has not updated?

Orders

What are my delivery options?

How long does delivery take?

Do you ship overseas?

What happens if I am not in to accept delivery (UK)?

Customs and import fees

Can I Click and Collect from your warehouse?

Disputed delivery

Items out of stock

Delivery

Out of Stock items

Where can I find size guides?

How do I purchase a gift card

Products and Stock

Do I need to create an account?

How do I create an account?

Can I change my email address?

How do you unsubscribe from newsletter emails?

Account

What payment methods do you accept?

Do you accept bank transfers or cheques?

I have not received my refund for my return?

Gift Cards

Payments

Do you have a shop?

Do you offer Click and Collect?

Can I exchange at your Warehouse?

Shop

How do you join the loyalty scheme?

How do I redeem points?

When will my points be available?

What if my points are not showing in my account?

Terms and Conditions

Who is Klarna?

How does Pay in 3 instalments work?

Can I have multiple Pay in 3 instalments orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t pay for my order on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods

What happens if I cancel or return my order?

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

Klarna

Is it possible to collect a purchase directly from the warehouse?

What should I do if I lost my gift card email?

What is the protocol for leaving a review of your company?

How do I purchase a gift voucher for a different amount than what is listed on the website?

Do my points expireUpdated 8 months ago