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If you would like to discuss your question with a member of our friendly team, call us on the number below (Monday to Friday, 9am to 5pm).

NewForest

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You are not required to create an account to purchase from our website. You are more than welcome to checkout as a guest.

Do I need to create an account?

Account

How do I return my items?

How do I exchange an item? (UK orders)

How do I return an item from overseas?

How do I exchange an item? (USA orders)

I wish to exchange for an item of different value

Christmas Returns

My item is faulty or damaged, how do I return it?

Who covers the cost of returning my items?

What items can I return?

The returns portal doesn't recognise my order number or email address

Returns

How do I know if an item in stock?

Can I change or cancel my order?

I've not received an order confirmation?

How do I track my order?

How do I return an item?

Where is my order?

My Tracking has not updated?

Age Restricted Goods Policy

Orders

Last order dates for Christmas Delivery

What are my delivery options?

How long does delivery take?

Do you ship overseas?

What happens if I am not in to accept delivery (UK)?

Customs and import fees

Can I Click and Collect from your warehouse?

Disputed delivery

Items out of stock

Age Restricted Items

Delivery

Out of Stock items

Where can I find size guides?

How do I purchase a gift card

New Forest Heated Gilet Instructions

Products and Stock

How do I create an account?

Can I change my email address?

How do you unsubscribe from newsletter emails?

What payment methods do you accept?

Do you accept bank transfers or cheques?

I have not received my refund for my return?

Gift Cards

Payments

Do you have a shop?

Do you offer Click and Collect?

Can I exchange at your Warehouse?

Shop

How do you join the loyalty scheme?

How do I redeem points?

When will my points be available?

What if my points are not showing in my account?

Do my points expire

Terms and Conditions

Rewards

Who is Klarna?

How does Pay in 3 instalments work?

Can I have multiple Pay in 3 instalments orders at the same time?

What does Klarna consider when reviewing my application?

What do I need to provide when I make a purchase?

Will a credit search take place?

How do I make repayments to Klarna?

Can I pay before the due date?

Is my payment information safe?

How do I know Klarna has received my payment?

What happens if I don’t pay for my order on time?

What happens if I don’t pay for my order?

I've received a statement, but I've not yet received my goods

What happens if I cancel or return my order?

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

What happens to my statement, when I have returned the goods?

What happens to my statement when I have returned part of my order?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?

Klarna

Is it possible to collect a purchase directly from the warehouse?

What should I do if I lost my gift card email?

What is the protocol for leaving a review of your company?

How do I purchase a gift voucher for a different amount than what is listed on the website?

Age Restricted Items (eg Knives)

Do I need to create an account?Updated a year ago