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New Forest Clothing
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How do I return my items?

Please go to Refunds and exchanges are typically processed on the same day that the items arrive. Any unwanted product must be returned within 28 days from the moment your New Forest order is delivered. In order t

How do I exchange an item?

Please go to We do not charge subsequent postage to post your exchange to you. If you would like to exchange for a different colour and size please click on 'exchange for something else' and enter the product name

I wish to exchange for an item of different value

Please visit to process your return. On the portal you will be able to pay the difference if your exchange order is of higher value. If your exchange order is of lower value we will process a refund for the differe

How do I return an item from overseas?

Please go to Unfortunately we can not offer an exchange service for overseas customers, therefore If you require a new size / colour / product a new order must be placed. Overseas orders can be returned for a refu

My item is faulty or damaged, how do I return it?

If your item was purchased within the last three months please click on the link below. If your item was purchased outside of the last three months please email us at [email protected].

Who covers the cost of returning my items?

If you require an exchange we will send the new size completely free of any postage charge for UK orders. If you require a refund we will deduct £3 from the original cost of the merchandise to cover the return postage if you have used our pre-paid ad

What items can I return?

We understand that sometimes a product just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 28 days from when your order was delivered. Please note excepti

The returns portal doesn't recognise my order number or email address

You must use the email address that was used to place the order on our return portal. If your order was an exchange you will need to enter the exchange order number. This is usually the original order number with SW- in front of it. Your order number