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Returns

How do I return my items?

Please go to www.newforestclothing.co.uk/returns. Refunds and exchanges are typically processed on the same day that the items arrive. Any unwanted products must be returned within 28 days from the moment your New Forest order is delivered. In order

How do I exchange an item?

Please go to www.newforestclothing.co.uk/returns. We do not charge subsequent postage to post your exchange to you. Instant Exchange - We recommend that you opt for an instant exchange. With instant exchange we will send out the exchange item the sam

I wish to exchange for an item of different value

Please visit www.newforestclothing.co.uk/returns to process your return. On the portal you will be able to pay the difference if your exchange order is of higher value. If your exchange order is of lower value we will process a refund for the differe

Christmas Returns

We have extended our returns period so that any items bought between 1st October 2024 and 13th December 2024 can be returned up to the 13th January 2025.

How do I return an item from overseas?

Please go to www.newforestclothing.co.uk/returns.

My item is faulty or damaged, how do I return it?

Please click on the link below and follow the instructions on screen. https://newforestclothing.loopreturns.com/#/

Who covers the cost of returning my items?

If you require an exchange we will send the new size completely free of any postage charge for UK orders. If you require a refund we will deduct £3 from the original cost of the merchandise to cover the return postage if you have used our pre-paid ad

What items can I return?

We understand that sometimes a product just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 28 days from when your order was delivered. Please note excepti

The returns portal doesn't recognise my order number or email address

Your order number can be found on your email confirmation or on the shipping label on your parcel, it is at the bottom of the label under 'customer reference'. If your order was an exchange it may have 'EXC-' before the numbers, this will need to be