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New Forest Clothing
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Orders

How do I know if an item in stock?

We stock hold ALL ITEMS listed on our website at our warehouse. If the item is available to purchase then it is in stock. If an item is out of stock you can sign up to our stock alert system which will be promoted should an item be out of stock.

Can I change or cancel my order?

Once the order is placed there is a 20-minute window where you can change your order. This includes, changing the item size or colour, changing the delivery address, changing the shipping method or adding or removing items. To make a change please go

I've not received an order confirmation?

Once you have placed an order you will receive an email order confirmation to the email address you have provided at the checkout. Please check your spam folder if this has not been received.

How do I track my order?

We offer a range of delivery methods which you are able to select during the checkout process, all of which are tracked. Once your order has been despatched you will received a despatch email conformation. The email will contain a link to the relevan

How do I return an item?

Please refer to the Returns FAQ's

Where is my order?

If your order was placed before 3pm Monday - Friday (excluding bank holidays) then we will aim to despatch it the same working day. If your order was placed after 3pm then we'll despatch it the next working day. Once your order has been collected, We

My Tracking has not updated?

Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.